Powers Electric Guitars Limited Warranty – Europe

Taylor-Listug Operating B.V., Maroastraat 113, 1060 LG Amsterdam, Netherlands (dba "POWERS ELECTRIC") grants the following limited warranty ("Limited Warranty") for guitars of the brand "Powers Electric", subject to the limitations set forth herein, in each case provided that (i) you are the original purchaser of the guitar, (ii) you are resident in a country of the European Union, Switzerland, or Norway, and (iii) you have purchased the guitar from POWERS ELECTRIC or an authorized POWERS ELECTRIC dealer.

2-Year Limited Warranty. POWERS ELECTRIC warrants solely to the original purchaser of this POWERS ELECTRIC guitar that the guitar purchased shall be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of original purchase. POWERS ELECTRIC further warrants solely to the original purchaser that all POWERS ELECTRIC pickups and pickup systems – including installed guitar pickups and pickup systems sold separately – shall be free from defects in workmanship and materials for a period of two (2) year from the date of original purchase.

Extended Warranty with Registration.  If the original purchaser of this POWERS ELECTRIC guitar properly registers the guitar within ninety (90) days from the date of original purchase, the 2-Year Limited Warranty period shall be automatically extended (except, however, in respect of any electronic components) for an additional three (3) years, for a total of five (5) years of Limited Warranty coverage. If the guitar is not properly registered by the original purchaser within ninety (90) days of original purchase, it shall remain subject to the 2-Year Limited Warranty period. To properly register the guitar, go to our registration page.

Warranty Repair. If you make a valid claim under this Limited Warranty, POWERS ELECTRIC will, at its choice, either repair the defective product or replace its defective parts without charge to you for either parts or labor. For such repair or replacement ("Warranty Repair"), POWERS ELECTRIC may utilize the materials and parts then in use rather than the original materials and parts used for production of the product. POWERS ELECTRIC may choose to have the Warranty Repair carried out on its behalf by an authorized POWERS ELECTRIC dealer, distributor or repair center.

Exclusions.  This Limited Warranty does not apply:

(a) to wear and tear of the guitar, including but not limited to normal wear and tear or breakage of frets, strings, nuts, saddle, batteries, or other damage or deterioration due to normal wear and tear, or to normal wear and tear or breakage of any part of the guitar, including but not limited to controls, switches, jacks, plated surfaces, tuning devices, pickguards or finish, or to any instrument case or gig bag, including gig bag handles, zippers, latches, case hardware, or finish;

(b) to asserted defects or damage that are part of normal usage or that are caused by modification, misuse, neglect, abuse, accidents, acts of nature, or improper maintenance or storage of the guitar or its parts (POWERS ELECTRIC reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by POWERS ELECTRIC);

(c) to asserted defects involving subjective personal likes or judgments, including subjective opinions regarding tonal characteristics of the guitar or grain characteristics or colors of woods;

(d) to asserted defects or damage to a guitar such as cracks, splitting, or warping of wood or damage to the guitar’s finish caused by accident or exposure to changes in or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, or guitar stands or hangers which cause harm to the guitar;

(e) to defects asserted by any purchaser who did not purchase the guitar from an authorized POWERS ELECTRIC dealer in the European Union, Switzerland, or Norway;

(f) to guitar is owned by a non-resident of the European Union, Switzerland, or Norway;

(g) to electrical components not manufactured by POWERS ELECTRIC;

(h) to setups, adjustments, or any routine maintenance;

(i) to any guitar whose serial number is missing, altered, or tampered with in any fashion; or

(j) to asserted defects or damage to a guitar which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than a POWERS ELECTRIC certified technician at an authorized POWERS ELECTRIC service center.

Limitations. THE OBLIGATIONS OF POWERS ELECTRIC HEREUNDER ARE LIMITED TO REPAIR OR REPLACEMENT OF PARTS OF THE GUITAR FOUND TO BE DEFECTIVE UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL POWERS ELECTRIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME, WAGES OR LOST PROFITS, OF ANY NATURE OR KIND OR FOR DAMAGES TO OR LOSS OF PROPERTY.

This Limited Warranty does not cover circumstances beyond POWERS ELECTRIC’s control nor does it apply when failure is due to shipping damage, accident, alteration, modification, unauthorized service, misuse, abuse, use with incompatible accessories or attachments. THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF POWERS ELECTRIC WITH REGARD TO GUITARS ONLY AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PURPOSE.
In addition, POWERS ELECTRIC reserves the right to modify, refine, or improve its instruments, parts and pickup systems, including making mechanical and electrical refinements and wood species substitutions, without incurring any responsibility to modify, exchange, replace or repair any parts or products to meet prior specifications.

Specific rights might vary by country, so the above limitations or exclusions may not apply to you.

No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation of POWERS ELECTRIC with regard to the POWERS ELECTRIC guitars. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any POWERS ELECTRIC guitar. NO representation or warranty made by any POWERS ELECTRIC salesperson, dealer, agent, representative or employee shall be binding upon POWERS ELECTRIC other than as set forth herein.

Claim Procedures. In order to make a claim under this Limited Warranty, you must first contact POWERS ELECTRIC. Unless you are notified in writing that repairs and service may be made by an authorized POWERS ELECTRIC dealer or authorized POWERS ELECTRIC warranty repair center, claims for Warranty Repair shall be made by you sending the guitar to POWERS ELECTRIC. You must first call POWERS ELECTRIC to obtain a return authorization number. In Europe, call +31 (0) 20 667 6033. After getting a return authorization, you must obtain and pay for any permits required to export from your country to The Netherlands; then you must send the product with any required permits, with shipping and insurance prepaid by you, to TAYLOR GUITARS at B.V., Maroastraat 113, 1060 LG Amsterdam, Netherlands, together with (a) evidence confirming the original purchase by you (such as a copy of the sales invoice or receipt, a credit card slip, or the like); (b) a brief description of the nature of the asserted defect and photographic or other documentary evidence requested by TAYLOR GUITARS; and (c) your name and phone number and your address to which the product is to be returned. If you fail to contact TAYLOR GUITARS prior to exporting your guitar from your country, or if you fail to get any necessary permit for your guitar, the guitar could be subject to government confiscation and/or TAYLOR GUITARS may not be able to obtain a permit to ship it back to you in your country. If your claim is valid, the product will be returned to you upon completion of the Warranty Repair, with shipping, permits and insurance to be paid by you. In the event it is determined that an asserted defect is not covered by or is excluded from this Limited Warranty, you will be contacted with an estimate of repairs. If you do not give approval for the cost of the repair, then the product will be returned to you without repair or replacement; any costs for shipping, permits and insurance are to be paid by you.

Non-transferability.  This Limited Warranty is not transferable or assignable in whole or in part without POWERS ELECTRIC’s prior written consent.

Your statutory rights. Consumers subject to the EU Consumer Rights Directive, have legal rights under applicable national legislation governing the sale of consumer goods (including, without limitation, in the event that a product is defective or otherwise not in conformity with the contract for sale). This Limited Warranty does not affect your legal rights under such legislation, which exist independently of what this warranty covers and of whether or not you choose to claim under this warranty.

 

Effective January 1, 2025